For Swiss restaurants, bars and cafés
The second visit starts with listening.
gastro.feedback collects honest guest feedback, brings Google, booking platforms and directories into one place and helps you reply with style in seconds.
Hosting in Switzerland and the EU · DE / FR / IT / EN · Set up in under a week
Overall rating
The Old Mill Restaurant
- Kitchen 4.7
- Service 4.4
- Atmosphere 4.5
New Google review
Reviews from
- TripAdvisor
- local.ch
- Lunchgate
- Direct feedback at the table
One platform
From the last course to the right reply.
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Every platform, one inbox
Google, TripAdvisor, booking platforms and your own table feedback land in one place. No more portal-hopping on Monday morning.
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Reply before service starts
A push to your phone with the draft reply attached. Done between mise en place and opening, not on your day off.
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Kitchen, service and atmosphere kept apart
You see whether it is the plate or the timing – broken down by shift, weekday and season.
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Feedback without the platform detour New
A QR code on the table card and the bill. Guests tell you directly what went wrong, before they say it in public.
Sample analysis of 683 reviews
Kitchen excellent. Friday evening waits too long.
Free-text reviews are condensed into topics automatically. You can tell whether one evening was a slip or whether Friday is simply understaffed.
- Great wine list
- Attentive service
- Long wait on Friday
- Lovely terrace
- Fair prices
Privacy first
Your guest data stays yours.
Hosting in Switzerland and the EU, no merging of data across venues, no benchmarks against your neighbours and never a handover to advertising partners.
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Hosting in Switzerland and the EU
The application and database run with providers in Switzerland and the EU. Switzerland only on request.
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No data merging
No benchmarks against other venues.
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No advertising
Never sold to partners or ad networks.
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revFADP and GDPR
Compliant, documented, deletable at any time.
Pricing
Simple. Transparent. Swiss software.
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Basic
Free trial
To get started: collect guest feedback and consolidate reviews.
- 1 venue
- 4 languages (DE / FR / IT / EN)
- 50 draft replies per month
- Unified inbox
- QR for table card and bill
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Popular
Pro
On request
For groups and chains with their own branding and automation.
- Everything in Basic
- Multiple venues analysed separately
- Analysis by shift and weekday
- Unlimited draft replies
- Own domains for survey and delivery
- Monthly PDF report
- API access
- Priority support
All prices excluding VAT. Several venues or a group? We are happy to quote.
What changes
Three things that are different after four weeks.
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The complaint reaches you, not Google.
A QR code on the bill catches the frustration while it can still be settled at the table – not once it is public.
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Replies sound like your house.
Drafts in your venue's own voice, in four languages. Your team reads them over, approves, done.
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You spot the shift, not just the evening.
Broken down by weekday and service window, you see whether Friday has a staffing problem or the menu is one dish too long.
Ready to really listen to your guests?
Set up in under a week. Multilingual, revFADP compliant, hosting in Switzerland and the EU.